SHIPPING POLICY

 

Shipping and Handling

We only delivers within the UK. For international deliveries please contact us. All our delivery prices for products under the value of £190.00 will be shown in the shopping cart, over £190.00 will be included in the product price for kerbside delivery at all mainland UK post codes. Please confirm the delivery cost prior to purchasing for Central and Northern Scotland & Highlands, Islands and AB, BT, IV, KW, PA, PH post codes.

 

Delivery Schedule

All orders are normally dispatched within 14 working days of receiving an order. If there is likely to be delay we inform you as soon as possible.

RETURS POLICY

Your rights to return goods are protected under the EU Distance Selling Directive.

 

You are entitled to cancel your order within 2 day from the date of the acknowledgement sent from us and return the goods within 5 working days for a full refund if faulty. Do this by contacting us by email amy@ornatestonewareltd.co.uk or telephone  07817176924 and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or not as described. Any goods returned should be in salable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

 

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceable of the remainder.

Privacy Policy

We are committed to protecting your privacy online. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and this policy explains how we collect information about you, what we do with it and what controls you have. Who are we? The website is owned by 1 & 1 and the Data Controller is Ornate Stoneware Ltd. The Data Controller is responsible for and controls the processing of your personal data in accordance with the Data Protection Act 1998 (the "Act"). We are registered with the Information Commissioner’s Office and our registration number is 7972737. Personal data we may collect about you We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as [choose appropriate: your name, address, date of birth, e-mail address, telephone and mobile phone numbers, payment card information. We will use the information you provide for the purposes described in this privacy policy to which you agreed to at the time your data was obtained. Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

 
lorry with ornate stoneware sticker on